Frequently Asked Questions
Everything you need to know about shopping with Atelier New York
What is your standard shipping policy?
We offer complimentary standard shipping on all domestic orders over $150. Orders are typically processed within 1-2 business days, and delivery usually takes 3-5 business days depending on your location.
How can I return an item?
Items in original, unworn condition with tags attached can be returned within 30 days of delivery. To start a return, please visit our online Return Portal to generate a prepaid shipping label.
Are the products sold on Atelier New York authentic?
Yes, we guarantee that 100% of the products sold on our platform are authentic and sourced directly from the brands or authorized distributors.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments through Klarna and Affirm.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on the destination and the weight of the package.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.